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I don't know why having an out-of-date version stopped data export from functioning, but it did. The answer, as it happened, was straightforward: I had an old version of 1password. There was no question as to whether I was OK with this, or an offer of any alternative.
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Then he told me to download and run a program to upload a substantial amount of information about my system. I asked the support guy how this would affect his troubleshooting, and he told me he just wanted to understand my use case since plaintext exports are a security hazard. 1password support was asking me to explain why I would even want access to my own data by some means other than their application in the first place.
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The export feature I was told would be forthcoming on Linux had not materialized, and the feature on my Mac no longer functioned. While I had adopted 1password on the grounds that it had a locally-stored vault whose encryption was easy to audit, none of that was true anymore. I did this on the belief that 1password had a strong value on privacy and security. In a couple jobs, I required it of my reports. I had recommended it to friends and family. "Can you please let me know a little more about why you are wanting to export your data? Once I get a better understanding, I would be glad to help further from there! :)" I received a reply from a self-described "Astronomer of Support," who said: Extremely alarmed that I now had over 1,000 unique passwords stored in a database that I had no functioning means of exporting, I contacted support and outlined my issue and asked how I could get a plaintext copy of each of my passwords.
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I went to use the export feature, and found that it simply did not function. I wanted to be sure that what I was recommending still made sense. I wanted to know that 1password was still a good tool, because my daughter was turning 10 and it was time to establish strong security habits. Last year, I went to evaluate whether it was even still possible to export passwords from the Mac client.
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They promised it would be addressed soon. I noticed prominent 1password staff apologizing for the apparently unintentional lock-in situation created for some users by adding new platform support without also adding data export for those platforms. It remained in the Mac desktop app, but was completely missing from 1Password X. Notably absent from this was an export feature. They began emphasizing their web- and browser-extension-based options more, especially for Linux, for which they did not have a desktop client at the time. I found this disconcerting since I could no longer see and control where my data was located or evaluate its encryption myself, but I was impressed enough with 1password's track record to believe that it retained a strong security culture. In time, they moved to a cloud-driven, subscription-based approach. In other words, I could be confident that they really were encrypting my data at rest because I controlled my data and could interact with that encryption myself.
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Once upon a time, my password data was stored entirely locally in a format that was well-documented and which I could access using tools like openssl.
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I used to be a 1p fanboy, but the company has really deteriorated from my point of view.
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